Cisco Webex

1. Features and Capabilities:

- Webex Business:

The Business plan offers essential collaboration features such as HD video meetings, screen sharing, file sharing, white boarding, and integrations with popular productivity tools. It supports up to 200 participants per meeting and provides 5 GB of cloud storage per user.

   - Webex Enterprise:

The Enterprise plan includes all the features of the Business plan but expands on them. It offers advanced security controls, compliance features, and extensive administration capabilities. It also provides enhanced support and customization options to meet the needs of larger organizations. The Enterprise plan can accommodate larger meetings with up to 1,000 participants and provides unlimited cloud storage per user.

2. Scalability and User Limits:

   - Webex Business:

The Business plan is suitable for small to medium-sized businesses and can accommodate teams with up to 200 participants per meeting. It offers a reasonable amount of cloud storage per user for individual file sharing and collaboration needs.

   - Webex Enterprise:

The Enterprise plan is designed for larger organizations with greater scalability requirements. It supports meetings with up to 1,000 participants, making it ideal for webinars, all-hands meetings, and large-scale collaborations. The plan provides higher cloud storage limits per user to accommodate the needs of enterprise-level teams.

3. Security and Compliance:

   - Webex Business:

The Business plan includes standard security measures such as password-protected meetings, end-to-end encryption, and secure file sharing. However, it may have some limitations in terms of compliance requirements for highly regulated industries.

   - Webex Enterprise:

The Enterprise plan offers advanced security features, including enterprise-grade encryption, single sign-on (SSO), multi-factor authentication (MFA), and data loss prevention (DLP) capabilities. It provides additional compliance controls and options, such as meeting recordings with legal holds and e-discovery, to meet the strict security and regulatory requirements of large organizations.

4. Administration and Management:

   - Webex Business:

The Business plan provides basic administration features, allowing administrators to manage users, licenses, and settings. However, it may lack some advanced administrative capabilities required by larger organizations.

   - Webex Enterprise:

The Enterprise plan offers robust administration and management tools. It provides centralized control over user management, security policies, compliance settings, and integration with existing enterprise systems. It allows organizations to customize and configure Webex to align with their specific needs, providing greater control and flexibility.

5. Support and Service Level Agreements (SLAs):

- Webex Business:

The Business plan typically includes standard customer support, which may have limited response times and availability. It may not offer dedicated technical support for critical issues or priority access to Cisco's support teams.

   - Webex Enterprise:

The Enterprise plan provides enhanced support and service level agreements (SLAs) to ensure priority access to technical support, faster response times, and assistance with critical issues. It offers dedicated support teams and may have extended support hours to cater to the needs of enterprise customers.