Subtitle: Boost Productivity and Enhance Customer Service with Traffic Digital®
Introduction:
As Skype for Business reaches its end-of-life, it's time to consider migrating to Microsoft Teams, the go-to platform for online team meetings and communication. While many small businesses have already made the switch, medium and large-sized organizations might still be evaluating their options. In this article, we explore the benefits of transitioning to Microsoft Teams and how Traffic Digital® can simplify the process while elevating your business communications.
Subtitle: Boost Productivity and Enhance Customer Service with Traffic Digital®
Key Points:
- Embracing Microsoft Teams: Microsoft Teams offers all the features of Skype for Business and more. It facilitates chat messages, video and audio calls, file sharing, virtual meetings, and real-time availability updates.
- Enhanced Customer Service: With Traffic Digital® integrated into Teams, managing customer calls becomes more efficient. AI integrations and customizable bots help reduce customer service workloads, leading to happier service representatives.
- Zero Code Contact Center Automation: Traffic Digital® offers a unique zero code contact center automation toolbox, known as Dialogue Studio, which streamlines customer interactions and reduces agent attrition rates.
- Improved Workforce Efficiency: Teams integrates seamlessly with Microsoft's ecosystem of applications, enhancing everyday workflows and collaboration. Supervisors can use PowerBI reports to monitor queue activity and key performance indicators.
- Omni channel Experience: Traffic Digital® in combination with Teams enables Omni channel communication across various devices. Customers can easily switch between channels without disruption, providing a seamless experience.
- Personalized Customer Experience: CRM integrations allow access to comprehensive customer information, enabling personalized interactions. Customers won't need to repeat their details, improving their experience.
- Data Insights: Traffic Digital® tracks customer interactions across touchpoints, providing valuable insights into the customer journey. This data-driven approach enhances issue resolution and overall customer satisfaction.
Conclusion
With Skype for Business at its end-of-life, transitioning to Microsoft Teams is a logical step forward. The platform offers an array of features and benefits, from improved communication to enhanced customer service. By pairing Teams with Traffic Digital®, you can streamline the migration process and unlock the full potential of your business communications. Reach out to us for guidance on your transition journey. Make the move today and stay ahead in the evolving world of business communication.
Official Help Resource for transition
